Bringing our services together  

Beginning Friday, October 9, 2026, we will be merging the ACU and Westoba banking systems. Following this conversion, members will experience enhanced banking services and access to more locations for their day-to-day banking. 

To ensure a smooth transition, please review the details about the upcoming conversion weekend. 

Service interruptions

From Friday, October 9 until Monday, October 12, access to most banking services will be temporarily unavailable while we carry out the work of merging our systems. Please see below for details on service interruptions and what you can expect.

Date Branches Online and mobile banking Debit card (ATM and in-store purchases) Interac e-Transfer® 
Friday, October 9 Closing 5:00 p.m. Offline at 6:30 p.m. Limited after 6:30 p.m. Offline at 6:30 p.m.
Saturday, October 10 Closed Unavailable Limited availability Unavailable
Sunday, October 11 Closed Unavailable Limited availability  Unavailable
Monday, October 12 Closed (statutory holiday) Available Available Available
Tuesday, October 13 Open regular hours Available Available Available

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash.

How to prepare

Update contact information

To receive the most up-to-date information regarding conversion weekend, please ensure that the email address and mobile phone number we have on file for you are up to date.  

Alternate method of payment

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash. 

e-Transfers

Ensure any of your sent e-Transfers are accepted prior to conversion weekend otherwise they may be cancelled. During conversion weekend, you'll still receive notifications if someone sends you an e-Transfer. However, while the system is down, you won't be able to accept the funds until service resumes.  

Bill payments

Pay bills ahead of conversion weekend to avoid any interruptions in payments or processing delays. 

Upcoming statement changes

Starting in March 2026, your monthly digital and/or printed statement will be changing.

We are moving to a relational statement model for our members. What this means is you’ll get a complete picture of all your financial activity - from savings to loans and joint accounts to investments - all in one statement.

Benefits of relational statements:

  • Reduces the number of statements required per member
  • Easier to understand
  • Month-end statement cycle
  • Available in your choice of English or French

What you need to know

  • Legacy ACU members:
    • Statements in the current format will end February 28
    • Your first relational statement will be for March 1 – 31, 2026
  • Digital statements will be available in online banking within 10 days of the previous month’s end
  • Printed statements are typically mailed within 14 days of the previous month’s end
  • Throughout the month of March, members may receive multiple statements as we transition to the new format
  • Historical statements may not be available in online banking immediately following conversion weekend

Have questions? We're here to help.

Whether you're looking for more information or need guidance on your next financial move, our team is ready to support you. Reach out and let us know how we can assist.
Contact us