Bringing our services together  

Beginning Friday, March 20, 2026, we will be merging the ACU and Caisse banking systems. Following this conversion, members will have access to more locations for their day-to-day banking. 

To ensure a smooth transition, please review the details about the upcoming conversion weekend. 

Service interruptions

From Friday, March 20 until Monday, March 23, access to most banking services will be temporarily unavailable while we carry out the work of merging our systems. Please see below for details on service interruptions and what you can expect.  

Date Branches Online and mobile banking Debit card (ATM and in-store purchases) Interac e-Transfer® 
Friday, March 20 Closing 5 p.m. Unavailable at 5:30 p.m. Limited after 5:30 p.m. Unavailable at 5:30 p.m.
Saturday, March 21 Closed Unavailable Limited availability Unavailable
Sunday, March 22 Closed Unavailable Limited availability  Unavailable
Monday, March 23 Regular hours Available Available Available

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash.

How to prepare

Update contact information

To receive the most up-to-date information regarding conversion weekend, please ensure that the email address and mobile phone number we have on file for you are up to date.  

Alternate method of payment

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash. 

E-transfers

Ensure any of your sent e-Transfers are accepted prior to conversion weekend otherwise they may be cancelled. During conversion weekend, you'll still receive notifications if someone sends you an e-Transfer. However, while the system is down, you won't be able to accept the funds until service resumes.  

Set up Autodeposit in advance

With Autodeposit, funds will be automatically deposited into your account as soon as the systems are back online. 

Bill payments

Pay bills ahead of conversion weekend to avoid any interruptions in payments or processing delays. 

Have questions? We're here to help.

Whether you're looking for more information or need guidance on your next financial move, our team is ready to support you. Reach out and let us know how we can assist.
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