Bringing our services together

Beginning Friday March 20, 2026, we will be merging the ACU and Caisse banking systems. Following this conversion, members will experience enhanced banking services and access to more locations for their day-to-day banking.  

 To ensure a smooth transition, please review the details about the upcoming conversion weekend.  

Service interruptions

From Friday, March 20 until Monday, March 23, access to most banking services will be temporarily unavailable while we carry out the work of merging our systems. Please see below for details on service interruptions and what you can expect.  

Date Branches Online and mobile banking Debit card (ATM and in-store purchases)
Friday, March 20 Closing 3 p.m. Unavailable at 5:30 p.m. Limited after 5:30 p.m.
Saturday, March 21 Closed Unavailable Limited availability
Sunday, March 22 Closed Unavailable  Limited availability 
Monday, March 23 Regular hours Available Available

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash. 

e-Transfer interruptions and impacts

During the week leading up to conversion weekend, sending and receiving Interac e-Transfers will be impacted. This may affect your ability to move funds or receive payments. Please see below for details on outage windows and tips for a smooth transition.  

Interac e-Transfer®   Unavailable Available
Send Money Beginning Monday, March 16 at 2 p.m. Service resumes Monday, March 23
Receive and Autodeposit Beginning Wednesday, March 18 at 11 a.m. Service resumes Monday, March 23

Preparing for e-Transfer Downtime

  1. Clean-up pending e-Transfers - Ensure any of your sent e-Transfers are accepted prior to conversion weekend, otherwise they may be cancelled.
  2. Set up Autodeposit in advance - With Autodeposit, funds will be automatically deposited into your account as soon as the systems are back online.

During conversion weekend, you'll still receive notifications if someone sends you an e-Transfer. However, while the system is down, you won't be able to accept the funds until service resumes.

How to prepare for conversion weekend

Update contact information

To receive the most up-to-date information regarding conversion weekend, please ensure that the email address and mobile phone number we have on file for you are up to date. You will also need them and your current debit card number to log into online banking for the first time after the conversion.

You can update your information at any time by logging into your online banking account in the ‘Profile and Preferences’ section, or by contacting your branch. 

Alternate method of payment

Debit card purchases and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash. 

e-Transfers

Make sure to complete any e-Transfer well in advance. Reminder, send money is unavailable beginning Mon, Mar 16 at 2 p.m. and receive/autodeposit is unavailable beginning Wed, Mar 18 at 11 a.m.

Ensure any of your sent e-Transfers are accepted prior to conversion weekend, otherwise they may be cancelled.

Your e-transfer profile and recipients should be moved to the new platform, but following conversion weekend there is a chance you may need to re‑registered. Now is a great time to review your recipient list, remove any outdated recipients and save a copy just in case. 

Bill payees and recurring bill payments

Pay bills ahead of conversion weekend to avoid any interruptions in payments or processing delays.

All your existing bill payees and recurring bill payments will be transferred automatically to the new platform. However, this is a great opportunity to review and clean up your payee list—remove any outdated or unused payees to streamline your future payments.

Preauthorized payments and deposits

All existing automatic deposits and withdrawals or preauthorized payments will continue without interruption.  

Recurring transfers

All your recurring account transfers will continue without interruption.   

Statements and transaction history 

To ensure you have uninterrupted access to your past records, please download and/or print any historical statements you may need prior to March 20, as past statements will not be available in online banking immediately following conversion. To download your statements:

  1. Login to e-Caisse

  2. Click on the tab ‘Statements’  

  3. Click on the ‘Format’ drop-down menu 

  4. Select to download to one of the following: QuickBooks©, Quicken©, Simply Accounting© or Microsoft Money©. 

Following conversion weekend, your statements will have a refreshed design. Statements will also transition from bilingual to your choice of either French or English. If you wish to update your language preference, please contact us at 204-237-8988 or 1-866-926-0706.

Note: Once the banking system conversion is complete, you will not have access to your transaction history.

Enhanced banking services

Members will benefit from an expanded range of digital banking services designed to make managing your finances easier, safer, and more personalized than ever. Here is a preview of some the new features you can look forward to:  

Lock a lost or stole debit card

If you’re concerned your card is lost or may have been compromised, you can quickly lock or unlock it through online banking or the mobile app. You can also set withdrawal limits to help manage spending and keep your accounts secure.

Open new accounts - no branch required

ACU’s digital banking gives you the freedom to open and fund new accounts quickly and securely, in just a few steps, all from the comfort of your home. 

Rename accounts

Personalize your accounts to suit your needs - whether you want to label accounts for specific purposes or simply make them easier to find and manage within your digital banking profile. 

Create favourite transactions

This feature lets you mark and quickly access your most common payments or transfers, making everyday banking faster and more convenient. 

Set up CRA direct deposit

Members can set up direct deposit for CRA directly through digital banking. 

Mobile wallet

Add your ACU debit card to Apple Pay, Google Pay, or Samsung Pay and enjoy secure, contactless payments wherever you go. 

Live chat support

Instantly connect with one of our representatives via live chat on our website or while you are signed into online banking or the ACU mobile app. 

Learn more

Digital banking how to's

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Need help getting started or looking for step-by-step instructions?

We’ve created a set of easy-to-follow guides to help you make the most of ACU digital banking. Whether it’s your first time logging in, setting up alerts or exploring new features, our tutorials walk you through each process.

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Get started with your ACU digital banking

How to log in
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Managing your money

How to manage your money
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Open accounts online, anytime

How to open a new account
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Customize your banking experience

How to personalize your experience
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Business-only features

How to use business features

Caisse product changes

Effective March 23, 2026, we will be transitioning Caisse accounts to ACU accounts that best reflect how our members currently bank, borrow and invest with us.  

2026_Merger_Conversion_Caisse Product Change

Have questions? We're here to help.

Whether you're looking for more information or need guidance on your next financial move, our team is ready to support you. Reach out and let us know how we can assist.
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